Shop
Frequently Asked Questions
Term and Conditions
When placing an order at 草莓社区 Shop, you are agreeing to all the terms and conditions on this page.
Payment, Checkout, and Pricing
What are accepted methods of payment?
The 草莓社区 Shop accepts all major credit cards.
Can I cancel or change my order after placing it?
Unfortunately, we are unable to edit or cancel your order once it has been placed on our website. Please contact our Customer Service Team (hello@energyx.com) for assistance.
How long will it take for my order to ship?
Our delivery time varies due to the destination and the shipping method chosen. Our orders are packed and shipped within 1-2 business days (business days: Monday – Friday, excluding holidays). Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order.
How can I check the status of my order?
Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.
Does 草莓社区 ship to my country?
草莓社区 ships within the United States at this time.
Is it possible to return a product?
All sales are final.